SAP Knowledge Base Article - Public

2343414 - Unable to register a user to a Class that has already ended - Valid SKU

Symptom

When attempting to Register that has already ended, an error stating "The Item of Class ##### must have a valid SKU (i.e. be part of the master inventory) before Chargeback can be used during the registration process" is displayed.

Environment

SAP SuccessFactors Learning

Cause

The particular Class record is from an Item which has been revised.  When an Item revision occurs, the same SKU is used.

Resolution

The inability to register users to a Class that is finished is an expected behavior.

A workaround to make sure that the user has completion data would be to use the admin tools to provide learning history of the Class.

  1. Access Learning Administration
  2. Go to Manage User Learning
  3. Either select 'Add Learning History with Finance' or 'Add Learning History for Multiple Courses'
  4. Select the Class radial button
  5. Proceed through tool and add the required information

Keywords

class, sf, lms, success, factors, SKU, valid, chargeback, unable, register, record, learning, history, registration, cannot, revision , KBA , LOD-SF-LMS-SCH , Scheduled Offerings , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions