- Business requires that existing OB Campaigns that are marked for redial be removed from the list when the agent has ended the his/her daily operation
- Customer expects the "old redials" do not overflow to the next day when new call list is included into the same campaign
SAP Contact Center
BCM, Contact Center, Outbound existing Call list Customer List CallCenter OB Campaigns that are marked for redial be removed , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.