SAP Knowledge Base Article - Public

2341698 - How to enable cancellation reasons on the User side when withdrawing from courses


How to choose a cancellation reason from the drop down when withdrawing from a scheduled offering.


SuccessFactors Learning Management System (LMS) - All Supported Versions


This is possible to configure in LMS Adminsitration by:

  1. First, define cancellation reasons in References > Learning > Cancellation Reason.
  2. In System Admin > Configuration > Registration Settings > Tick 'By default enable Cancellation Reasons for a scheduled offering.'
  3. On the scheduled offering level itself set the Option 'Enable Cancellation Reason' to 'Yes.' (Option normally found after clicking 'View All.')

This should now prompt the user to employ a cancellation reason on withdrawal from a scheduled offering.


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