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SAP Knowledge Base Article - PublicSymptom
Recruiting Marketing is a solution that allows customers to better distribute and market their jobs in order to attract select the best talents. It also offers extensive reports for tracking information. This article summarizes implementation tips and tricks put together by SAP Product Support and can be considered as an addition to the Implementation Guides.
The aim is to centralize some of the more frequently encountered Implementation issues and to give some tips and tricks to avoid any unnessecary delays to an Implementation.
Please note that this article (and sub-articles) are frequently reviewed and updated by Product Support over time, based on our experiences for new and existing customers.
Search for more recruiting solutions in ONE Support Launchpad.
Environment
SAP SuccessFactors Recruiting Marketing
Resolution
Implementation tips and tricks for Recruiting Marketing:
|
Feature / functionality | Description / comments | Potential issues / errors |
Knowledge Base Article Link |
|---|---|---|---|
| Real Time Job Sync | Real Time Job Sync (RTJS) is the only method available to post/update customer jobs. This article explain the configurations that have to be configured for the feature work correctly. |
-Jobs are not posting -Inactive job still posted |
2292841: Configuring Real Time Job Sync - Recruiting Marketing 2292809: Jobs are not posting using Real Time Job Sync |
| API Credentials and Security Key | The API Credentials and Security Key are necessary for Recruiting Execution (RCM+RMK) integrations. | -SSO or RTJS is not working | 2546981: API Credentials and Security Key |
| Rules | The rules defines what jobs will appears on each strategy pages. Rules are written for some types of category pages in order to create pages that meet a customer's needs. | -Job is missing from Strategy Page |
2345427: Troubleshooting issues with Rules/Strategy Pages 2305898: Strategy Pages Rules |
| Career Site Builder | Career Site Builder is a new feature that allows Recruiting Marketing sites to be built and updated by non-technical users, without having to engage the RMK Professional Services team. For Rx customer is can be access in Admin Centre, for the other users it will be available in the RMK Dashboard. | -How to enable/configure it |
Jam Group: Career Site Builder Implementation Guide: Career Site Builder |
| Global Job Redirect | The Global Redirect feature is available for Recruiting Execution customers, any time a candidate search or click in a job in RCM, he will be redirected to RMK, for tracking purposes. It is only available for Real Time Job Sync customers. | -Missing tracking data | 2317121: Job and Candidate Redirect |
| Job Posting |
This article explain 10 reasons that can be causing a job to not be posted. |
-Missing jobs | 2302876: Top 10 Reasons why a job is not appearing on jobs page |
| Job Location | Location formatting can affect how jobs and other features behave in the system. A job with wrong format can cause that it doesn’t appear as posted, or appear wrong in the map location. You will also be able to found important information in the RMK Implementation guide, section 14. |
-Job mapped incorrectly -Job not posting |
2305869: Job Location Best Practices 2305275: Top 10 Reasons why a job is not appearing on the map location |
| Candidate SSO | The Candidate SSO is a Recruiting Execution (RCM+RMK) feature. It allows candidates to move from RMK to RCM using one set of login credentials. | -Candidates account are not synced |
2345874: Candidate SSO: User Sync accounts Implementation Guide: Recruiting Marketing implementation section 17 |
| Recruiter SSO | The Recruiter SSO is a Recruiting Execution (RCM+RMK) feature. It gives recruiting users with appropriate permissions have one-click access to the RMK Dashboard from the RCM interface. | -RMK Dashboard is not working |
2345889: Recruiter SSO not working Implementation Guide: Recruiting Marketing implementation section 18 |
| Instance Refresh | This article explains some precautions that should be taken while performing an instance refresh in a Recruiting Marketing customer. | -Jobs not posting correctly | 2345935: Instance Refresh for RMK customers |
See Also
2245791 - Admin Guides for Recruiting Marketing
Keywords
KBA , LOD-SF-RMK , Recruiting Marketing , How To
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