Judging the right prioritiy for Cloud HCM Support Incidents.
In order to ensure healthy service levels for all our customers, priority of incidents reported will be judged based on the business impact of the issue. This KBA article outlines the principles which should be used for determining the Incident Priority.
For further information on Incident Priority definitions, you may refer the following link : http://www.sap.com/corporate-en/about/our-company/policies/cloud/cloud-customer-support.html
- Incident Priority
- Accessing Customer Priority
- Access Incident Priority
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