SAP Knowledge Base Article - Public

2339287 - Workflows for closing and cancelling scheduled offering are missing in actions menu

Symptom

Admin cannot see "Close scheduled offering" and "Cancel scheduled offering" options under "ACTIONS" menu.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to any affected Scheduled Offering
  2. Check Actions menu
  3. You can see that the option for closing and cancelling scheduled offering are missing

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Cause

This is caused by the fact that affected scheduled offering has been closed already.

Resolution

As soon as scheduled offering has been closed, option for cancelling and closing are not visible anymore. This is expected.

Tips to identify if the offering is closed or Learning is already recorded:

  • Click View All and search for the field "closed" = see the value in 65001 is YES (another field to look for is CANCELLED in case CLOSED = NO)
  • The user icons under registration are green. When learning is not recorded or pending survey completion, the icons are grey
  • Initiate evaluation is greyed out

Keywords

Actions missing, action menu, cannot cancel, close, scheduled offering , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions