SAP Knowledge Base Article - Public

2338696 - Standard Objective/Goal Tiles showing No Result in Drill Down for "Number of Objectives/Goals > 0"

Symptom

Standard Objective Tiles like Objective/Goal Distribution or Development Goal Count shows "No Result" in the drill down view for "Number of Objectives/Goals > 0"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HCM Core
  • Dashboards

Reproducing the Issue

  1. Go to Dashboards or view a Tile in the Homepage
  2. Run the Standard Objective/Goal Distribution or Development Goal Count Tile
  3. Click on the Bar showing Number of Objectives > 0 ( Like 1,2,3 ..) to get the drill down data.
  4. You will see a message "There were no results" although the Graph is showing the number.
  5. Click or hover over the zero count - you will notice that it seems to include all users in the count.

2.PNG

Cause

The issue occur when customer edit the Drill down columns for the tile and either:

  1. Remove the Username column from the drill down list.
  2. Re-Order the columns and move the Username column from 1st Position to some other.

Resolution

  • Please note that in case you are changing drill down columns, Username must stay as a first column in drill down list.
  • In these tiles, 2 domains are used and the first column is used to determine if there any users who have zero goals, therefore it can't be changed to anything else.
  • The information has been documented by the Product Management Team and is available at Customer Community Site (http://community.successfactors.com/successfactors/attachments/successfactors/WorkforceAnalyticsProductResources/120/8/Overview%20of%20Standard%20Tiles.PDF).

In order to resolve the issue you can follow either of the below step:

  1. You can edit the drill down columns and add Username as a First Column.
  2. Delete the Tile already added and add the tile again from Success Store. This will add a new Tile to your instance with Username as a First column in drill down.

See screenshot below for your reference:

2018-10-29_20-18-22.png

Note: If the above doesn't solve the issue and you are sure data should be shown you may create an incident for further clarifications.

Keywords

Dashboard 2.0 Standard Tiles Objective Distribution Development Goal Count There was not Results Goal Count Dashboard DrillDown Performance Form Distribution Zero Goal Count , KBA , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , How To

Product

SAP SuccessFactors Workforce Analytics all versions