SAP Knowledge Base Article - Public

2338253 - How to Update Client Company Point of Contact (POC) for E-Verify [BasicPilot] - Onboarding 1.0

Symptom

How to update Client Company Point of Contact (POC) for E-Verify?

Environment

SAP SuccessFactors Onboarding 1.0

Cause

  • Previous Point of Contact (POC) for E-Verify moved to another role
  • Previous Point of Contact (POC) for E-Verify is retired
  • Previous Point of Contact (POC) for E-Verify is in/voluntary terminated

Resolution

For Live Customer(s)

Review the Information

 Before proceeding on requesting to change the current Client Company Point of Contact (POC) for E-Verify, please review below information.

  • Client Company Point of Contact (POC) is identified in the E-Verify Memorandum Of Understanding (MOU)
  • SAP SuccessFactors Cloud Product Support does not have the ability to update the Client Company Point of Contact (POC) for E-Verify in the MOU. To do this, please contact the E-Verify Enrollment team at SAP via everify.enrollment@sap.com by following instructions of KBA 2495659
  • The request for updating the Client Company Point of Contact (POC) for E-Verify is a manual process, the turn-around for the request takes at least 3-4 working weeks (E-Verify Manual Process)
  • The request to change Client Company Point of Contact (POC) is for system notifications that E-Verify is sending directly
  • If your request also involves changing the E-Verify Memorandum Of Understanding (MOU) Signing Authority, please follow the process for termination and creation of new E-Verify Memorandum Of Understanding (MOU) (KBA 2421435)  

For Go-Live Customer(s), Implementation Partner(s), and Consultant(s)

This article is not intended for customers currently in the implementation stage for SAP SuccessFactors Onboarding, please see KBA 2421435 for creation of E-Verify Memorandum Of Understanding (MOU).

Keywords

SF, SAP Success Factors, Onboarding, OBD, ONB, LOD-SF-OBD, EVF, LOD-SF-OBD-EVF, e-verify, everify, DHS, United States Department of Homeland Security, Citizenship and Immigration Services, USA, verification, verify, Employment, I-9, I9, SSA, Social Security Administration, Authorized, Work, on boarding, MOU, Employer Agent, DHS , KBA , LOD-SF-OBD-EVF , e-Verify , How To

Product

SAP SuccessFactors Onboarding all versions