SAP Knowledge Base Article - Preview

2338214 - App store app fails to install on iOS 9.3.2 or 9.3.3 if it is not in purchase history of the user's AppleID -Afaria

Symptom

Deploying an app store application to iOS 9.3.2 or 9.3.3 devices via Afaria or Mobile Secure results in:

  • "The iTunes Store ID of the application could not be validated" in the iOS device log
  • "IPH3011: iOS[12023] The iTunes Store ID of the application could not be validated" in the Afaria Server Log


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Environment

  • SAP Afaria 7 (All supported versions)
  • SAP Mobile Secure Cloud
  • iOS 9.3.2
  • iOS 9.3.3

Product

SAP Afaria 7.0 ; SAP Afaria, cloud edition 1.0 ; SAP Afaria, cloud edition 1.5 ; SAP HANA Cloud Platform, mobile service for app and device management 1607 ; SAP Mobile Secure 2.0

Keywords

IPH3011, iOS[12023], 9.3.3 , KBA , MOB-AFA , Afaria , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Problem

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