SAP Knowledge Base Article - Preview

2337783 - Pop-up window not triggered in ERP upon receiving incoming call from SAP Contact Center

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You have an SAP Contact Center and an SAP ERP integration via SAPphone
  • The integration works fine for both inbound and outbound calls, which are served in SAP ERP via transaction code "CIC0", however, when inbound calls arrive, there is no popup alerting the new call arrival in SAPGUI.


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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, transaction CIC0, SAPphone , KBA , CRM-CCI , Contact Center Infrastructure , BC-SRV-COM-TEL , Telephone Connection , Problem

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