SAP Knowledge Base Article - Public

2337029 - Unable to Update Address of a Contact Using Mass Data Maintenance & Migration of Customers Activities

Symptom

 You are not able to update the address of a contact using both Mass Data Maintenance & Migration of Customers activity.

1) When you try to update the Address of a Contact using the activity Migration of Customer, you get the below error message:
Error: Update not possible; specified data for CUSTOMER-CONTACT_PERSON with key UUID-CONTENT = `XYZ` does not exist

Or

2) When you try to update the Address of a Contact using Mass Data Maintenance, no changes happen in the Address tab of Customers after successful execution.

Reproducing the Issue

1) Go to Mass Data Maintenance workcenter
2) Select Import Customer link.

Or

1.Go to Business Configuration workcenter
2.Select Implementation Projects view.
3.Search and Open the migration activity of Customers
4.Execute Migration for the respective Migration File

Note: The mode of migration is Modify Already Existing Records

 

Cause

This is expected system behavior. Modify Already Existing Records or Enhance Already Existing Records is not supported to update Address of a Contacts.

Resolution

You can manually update/add the Address of a Contact from user interface following the below mentioned steps:

1. Go to Customers workcenter.
2. Select Contacts view
3. Select the tab Address
4. Select the required information address and update.
5. Select the Save button to save the changes

Keywords

KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP BUSINESS BYDESIGN 1611 ; SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1605 ; SAP Business ByDesign 1608 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711