You use Solution Manager Incident Managament. When you create an incident the description is automatically populated from a previous confirmed one.
SAP Solution Manager 7.1
AIC_LONGTEXT, Autosave, Long text, Wrong text , KBA , SV-SMG-SUP , Service Desk / Incident Management , CA-WUI-UI , User Interface , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.