SAP Knowledge Base Article - Public

2335998 - Blank page on importing Succession Data model

Symptom

Blank page on importing Succession Data model

Environment

Successfactors - Employee Central

Reproducing the Issue

Navigate to provisioning -> Import/Export Data model

Import a data model and a blank page appears as shown below:

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Tried to follow the steps as per the #KB - 2173590 : Blank Page When importing Succession Data Model# but the issue was not resolved.

Splunk Logs

ava.lang.NullPointerException: while trying to invoke the method com.successfactors.attachment.util.AttachmentService.getFileLimit(com.successfactors.platform.bean.ParamBean) of a null object loaded from local variable 'attachmentService' at com.successfactors.sm.bean.xml.SuccessionDataModelParser.validateMaxFileSize(SuccessionDataModelParser.java:302) ... 91 lines omitted ... at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)

Cause

Navigate to Provisioning -> Company Settings

You can see that “Enable Document Management Service” is enabled.

This is beta version and not ready for production.

2.jpg

Resolution

Navigate to Provisioning -> Company Settings

Disable “Enable Document Management Service” is enabled.

Keywords

null object loaded from local variable attachmentService Succession Data Model , KBA , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1605