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2334718 - Initial load from SAP ECC of master data to Hybris, exception: Could not start server: Connect to SAP gateway failed

Symptom

During the initial data load from the SAP ERP Central Component (ECC) to SAP hybris required  to use SAP CPQ for product configuration, in the backoffice (menu SAP Integration -> SAP Base Store Configurations).

When you choose Start Initial Load during the  Initial Load of Configuration Master Data  the following exception is shown, and the data load stops.

INFO | jvm 2 | main | 2016/08/01 16:08:28.651 | INFO [00002J1S::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] (00002J1S) [Server] Dataloader server registered on *_DATALOADER state changed from STOPPED to STARTED

INFO | jvm 2 | main | 2016/08/01 16:08:28.651 | ERROR [JCoServerControllerThread] [ExceptionLog] Exception : Server startup failed at Mon Aug 01 16:08:28 PDT 2016.

INFO | jvm 2 | main | 2016/08/01 16:08:28.651 | This is caused by either a) erroneous server settings, b) the backend system has been shutdown, c) network problems. Will try next startup in 1 seconds.

INFO | jvm 2 | main | 2016/08/01 16:08:28.651 | Could not start server: Connect to SAP gateway failed

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Connection parameters: TPNAME=*_DATALOADER GWHOST=hostname GWSERV=sapgw11

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | ERROR service 'sapgw11' unknown

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | TIME Mon Aug 1 16:08:28 2016

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | RELEASE 720

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | COMPONENT NI (network interface)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | VERSION 40

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | RC -3

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | MODULE niuxi.c

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | LINE 1814

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | DETAIL NiPGetServByName: 'sapgw11' not found

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | SYSTEM CALL getaddrinfo

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | COUNTER 1

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | com.sap.conn.jco.JCoException: (129) JCO_ERROR_SERVER_STARTUP: Server startup failed at Mon Aug 01 16:08:28 PDT 2016.

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | This is caused by either a) erroneous server settings, b) the backend system has been shutdown, c) network problems. Will try next startup in 1 seconds.

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Could not start server: Connect to SAP gateway failed

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Connection parameters: TPNAME=*_DATALOADER GWHOST=hostname GWSERV=sapgw11

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | ERROR service 'sapgw11' unknown

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | TIME Mon Aug 1 16:08:28 2016

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | RELEASE 720

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | COMPONENT NI (network interface)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | VERSION 40

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | RC -3

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | MODULE niuxi.c

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | LINE 1814

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | DETAIL NiPGetServByName: 'sapgw11' not found

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | SYSTEM CALL getaddrinfo

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | COUNTER 1

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at com.sap.conn.jco.rt.DefaultServer.openConnection(DefaultServer.java:1255)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at com.sap.conn.jco.rt.DefaultServer.openConnections(DefaultServer.java:1138)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at com.sap.conn.jco.rt.DefaultServer.adjustConnectionCount(DefaultServer.java:1068)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at com.sap.conn.jco.rt.DefaultServerManager$ServerController.run(DefaultServerManager.java:385)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | at java.lang.Thread.run(Thread.java:745)

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Caused by: com.sap.conn.jco.JCoException: (129) JCO_ERROR_SERVER_STARTUP: Could not start server: Connect to SAP gateway failed

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | Connection parameters: TPNAME=*_DATALOADER GWHOST=hostname GWSERV=sapgw11

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 |

INFO | jvm 2 | main | 2016/08/01 16:08:28.652 | ERROR service 'sapgw11' unknown


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Environment

SAP Hybris 6.1

Product

SAP Hybris Commerce 6.1

Keywords

CPQ, Data Load, dataload, ECC, master data, masterdata, gateway, connect, JCoException, JCO_ERROR_SERVER_STARTUP, CPQ_DATALOADER, Dataloader, dataloader, JCO_ERROR_SERVER_STARTUP, services, Could not start server , KBA , CEC-COM-BSC-SLS-CFG , Product Variant Configuration , How To

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