SAP Knowledge Base Article - Public

2333710 - APM User requested scheduled offering does not trigger notifications

Symptom

User Requested Scheduled Offering Notifications are not triggered

Environment

Learning Management System (LMS)

Reproducing the Issue

  1. - User requested schedule for specific item
  2. - admin scheduled this item for a date that is within timeframe requested by user,
  3. - apm User requested scheduled offering is scheduled to run and succeeded,
  4. - notifications are not triggered

Cause

- The reason is that this specific scheduled offering is using a facility  and this facility does not have a region assigned

- If the offering is using a facility, then it must have a region

- whether you choose a region while making a request or not, if the offering has a facility, this facility must have a region

Resolution

  1. Navigate to References > Physical Resources > Facilities
  2. Search for your Facility and open it in edit mode
  3. Populate the Region field
  4. Apply changes

See Also

2219357 - How to turn on ApmUserRequestedSONotification

Keywords

user requested scheduled offering, Scheduled offerings requested, APM, ApmUserRequestedSONotification , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions