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2333562 - RFC Timeout Error in MAIN_NEWBAS/STARTSAP_NBAS. Gateway trace error in dev_rd found.

Symptom

During the upgrade, SUM stopped at phase

  • MAIN_NEWBAS/STARTSAP_NBAS.
    • In PHASE.LOG the following error is shown
1 ETQ399 SYSTEM MANAGER: SAPControl action START failed for instance XX ('Error: System is still down!').
1 ETQ399 SYSTEM MANAGER: CheckSystemStatus.
1 ETQ399 SAPCONTROL MANAGER: getProcessList with host: <hostname> and instance: XX
3 ETQ120  PID xxxx execute '\usr\sap\SID\DVEBMGS00\exe\sapcontrol.exe -format script -prot PIPE -host <hostname> -nr XX -function GetProcessList', output written to '\usr\sap\SUM\abap\log\SAPup.ECO'.
3WETQ123 PID xxxx exited with status 3 (time 0.000 real)
1EETQ399 SYSTEM MANAGER: START of mandatory instance XX on server <hostname> has failed
2EETQ354 Starting system failed, rc="-1"
4 ETQ010 Date & Time: tttttttttttttt
1EETQ399 Last error code set is: RFC login to system SID ashost <hostname> nr XX gwhost <hostname> gwservice sapgwXX failed with code 8 key RFC_TIMEOUT: Timeout while opening a RFC connection.
System start failed
1EETQ203 Upgrade phase "STARTSAP_NBAS" aborted with errors ("ttttttttttttt")
  • OR, MAIN_UPTRANS/STARTSAP_PUPG
    • In STARTSAP.LOG, below error can be seen
1 ETQ359 RFC Login to: System=<sid>, AsHost=<hostname> Nr="00", Client="000", GwHost=<hostname>, GwService=<xxx>
2WETQ231 RFC Login failed

After couple of lines, log file ends with

1EETQ399 Last error code set is: Action START SYSTEM failed for <hostname>/00
1EETQ399X('Error: ABAP instance 00 on host <hostname>is still down!').
1EETQ399X
1EETQ399XSystem start failed
1EETQ203 Upgrade phase "STARTSAP_PUPG" aborted with errors ("<timestamp>")
  • SAPup.ECO shows no errors
EXECUTING usr\sap\SID\DVEBMGS00\exe\sapcontrol.exe -prot PIPE -host <hostname> -nr XX -function StartWait 300 10
 
dd.mm.yyyy tt:tt:tt
Start
OK
 
dd.mm.yyyy tt:tt:tt
StartWait
OK
EXECUTING \usr\sap\SID\DVEBMGS00\exe\sapcontrol.exe -format script -prot PIPE -host <hostname> -nr XX -function GetProcessList
 
dd.mm.yyyy tt:tt:tt
GetProcessList
OK
*everthing is green and running*
  • dev_rfc.log has below error
2021-05-30 00:06:48.897521 [10488] >> Error entry
[Handle: 2255388294144 ConvID: 30297868 Target: <host>SysID: SysNr: 00 User: DDIC Mandant: 000 Language: E Codepage: 4103]
RfcCommunicationException: Return Value: 10001, Code: RFC_COMMUNICATION_FAILURE, Message: Timeout while opening an RFC connection.
 
  • dev_rd shows the following error

******************************************
*
*  LOCATION    SAP-Gateway on host <hostname>
*              / sapgwXX
*  ERROR       connection to partner
*              'hostname' broken
*
*  TIME        ddd mmm dd tt:tt:tt yyyy
*  RELEASE     745
*  COMPONENT   NI (network interface)
*  VERSION     40
*  RC          -6
*  MODULE      /bas/745_REL/src/base/ni/nixxi.cpp
*  LINE        5100
*  DETAIL      NiIRead: P=x; L=x
*  SYSTEM CALL recv
*  COUNTER     xxx
*
*****************************************


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Environment

  • SUM

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.1 ; SAP NetWeaver 7.2 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

SUM, Server not Starting, STARTSAP, Gateway broken,wp_no_dia, rfc_min_wait_dia_wp, STARTSAP_NBAS, STARTSAP_PUPG , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-CST-GW , Gateway/CPIC , Problem

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