SAP Knowledge Base Article - Public

2333117 - The Primary Contact of Lead is Copied to The Duplicate Check Accounts in The Details Pane.

Symptom

When a user try to perform Associate to Account and contact from lead Actions the primary contact of lead is copied to the duplicate check accounts in the details pane pop up.

Reproducing the Issue

  1. Go to Sales workcenter.
  2. Choose Leads view.
  3. Search and open lead ABC (ABC represent lead ID)
  4. Choose button  Actions.
  5. choose option Assosciate with Account and contact.
  6. In duplicate check result for account for which primary account is not maintained.
  7. Lead contact is taken as the primary contact for the accounts shown in Duplicate check results.

Cause

Since after you execute the action Associate to Account and contact, the Contact (Status "In Preparation") you have maintained in the lead will be converted to the Contact Person ( Active) to the account(without contacts) you selected from duplicated list.

For Example:  TAke a lead ABC (ABC Represent lead ID) has Company:XYZ; Contact First Name: TEST;Contact Last Name: SAP.

when you execute Action Associate to Account and contact in the duplicated list when you select account DEF (DEF Represent accoutn ID showing in the duplicate check result) which does not have contact, then after you save the association, the account DEF will have primary contact TEST SAP which converted from Lead.

So in the Popup screen, it shows correct information TEST SAP as primary contact and it is the correct behaviour.

Resolution

This is correct behavior.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1708