SAP Knowledge Base Article - Public

2332233 - Public Profile is not displaying mobile number for employee

Symptom

Public Profile is not displaying mobile number for employees

Image/Data in this KBA is from SAP internal systems,sample data or demo systems.Any resemblance to real data is purely coincidental.

Environment

SuccessFactors: Employee Profile V12

Reproducing the Issue

In public profile only the business phone is displayed but mobile number is not displayed

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Cause

Mobile field needs to be configured in the datamodel XML

Resolution

1. The standard field for mobile number needs to be configured and under the edit-templates "sysAllUserDirectorySetting" & "sysVisibleUserDirectorySetting"> in datamodel XML,

 

 <standard-element id="cellPhone" required="false" matrix-filter="false">

    <label>Mobile Phone </label>

  </standard-element>

 

Under the below edit-templates,

<edit-template id="sysAllUserDirectorySetting">

 <edit-template id="sysVisibleUserDirectorySetting">

 

2. After the field is configured it needs to be granted view/edit permission in role based permission

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3. Mobile number is displayed in the public profile for the employee

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See Also

Mobile number is not displayed in public profile

Keywords

KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core 1602