SAP Knowledge Base Article - Public

2332210 - Competency Portlet is displaying N/A in Expected Rating and Gap Column - Employee Profile

Symptom

Competency Portlet is displaying "N/A" in "Expected Rating" and "Gap Column" fields of the Employee Profile.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

The Competency Portlet displays the rating, but does not display "Expected Rating" or "Gap" in employee profile:

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Cause

The option to display the gap in the competency portlet is not enabled under admin tools.

Resolution

  1. Under Admin Tools > Search for "Dashboard Portlets" in the Tool Search;

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  2. Under "Individual Portlets" > Click on "Competencies";
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  3. Under "Competencies" section the option "Show Gap" needs to be enabled by clicking on the option "Yes. (Requires job codes and expected ratings).

    Untitled.png

Note: if you do not have access to "Dashboard Portlets" feature, kindly check if permission "Individual Portlets" is enabled under "Manage Dashboards / Reports", in Manage Permission Roles:

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Keywords

Competency, portlet, block, displaying, showing, N/A, value, Expected Rating, Gap Column, Field, Fields, Employee Profile, People Profile, Permission, Individual Portlets, Manage Dashboards , KBA , LOD-SF-PM , Performance Management , LOD-SF-EP , People Profile (Employee Profile / PP3) , Problem

Product

SAP SuccessFactors HXM Suite all versions