SAP Knowledge Base Article - Preview

2330309 - Server error 13 with XNullPointerDereference

Symptom

  • You receive the error "Server error - contact your administrator (13)" when performing an initial synchronization from a device.
  • Additionally, in the SMP server log you see an error similar to the following:
2015 12 31 23:59:59#+00#ERROR#com.sap.mobile.platform.server.agentry.console###Agentry SAPWM Worker Thread########Exception: 23:59:59 12/31/2015 : 0 (General), XNullPointerDereference (3RCPIN3BHT20BinaryHierarchyTableEE, ), /build/ablack/AgSrvrel70964/src/com.sap.mobile.platform.server.agentry/Syclo/./refcount.h#220:operator-> |


Read more...

Environment

  • SAP Mobile Platform SDK 3.0
  • SAP Work Manager

Product

SAP Mobile Platform SDK 3.0 ; SAP Work Manager all versions

Keywords

syclo, sales, rounds, crm service , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.