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2329754 - Crystal Reports Report Application Server fails to start, segmentation faults (Linux / Unix)

Symptom

  • Crystal Reports Application Servers / Crystal Reports 2016 Application Servers fail to start
  • /var/log/messages file include messages similar to the following:
    • boe_crystalrasd[945]: Daemon message from Starting Crystal Reports Application Server : <Install_dir>/sap_bobj/enterprise_xi40/linux_x86/ras//boe_crystalras: %2.
    • kernel: boe_crystalras[947]: segfault at 0 ip 0000000056651e6d sp 00000000fff348c0 error 4 in libkernel32.so[5660d000+131000]
    • boe_crystalrasd[945]: Daemon message from Crystal Reports Application Server is down.: %2.boe_crystalrasd[945]: Crystal Report App Server stopped
  • When attempting to run the registry repair script, from KBA 1612745, output similar to the following is returned:
    • ./registry_repair_script40.sh: line 36: 15986 Segmentation fault      "$MWHOME"/bin-${MWCONFIG_NAME}_optimized/regedit -c "$MWHOME"/../regupdate.reg > /dev/null 2>&1
    • setup/setupfunctions.sh: line 430: 15996 Segmentation fault      "$MWHOME/bin-${MWCONFIG_NAME}_optimized/regsvr32" -c -nodisplay -s "$ITEM32" > /dev/null
    • setup/setupfunctions.sh: line 430: 16004 Segmentation fault      "$MWHOME/bin-${MWCONFIG_NAME}_optimized/regsvr32" -c -nodisplay -s "$ITEM32" > /dev/null
    • [similar messages may be reported 30 or more times, and may also make reference to a core dump being created]


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Environment

  • SAP BusinessObjects Business Intelligence 4.x
  • any supported Unix / Linux operating system

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

BI 4.0 4.1 4.2 4.3 BI4.0 BI4.1 BI4.2 BI4.3 redhat red hat RHEL SUSE Enterprise system SLES sun microsystems oracle solaris ibm aix hp-ux hpux hp ux hewlett-packard hewlett packard fail fails failed stop stops stopped hang hangs hanging initializing RAS , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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