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2329651 - TREX Search not working in Portal

Symptom

You encounter that the Trex search doesn't work in SAP Knowledge Management (KM).

In the DefaultTrace you can see the following error:

Exception during updateIndexInformation(): com.sapportals.trex.TrexException: Invalid entry in configuration: section nameserver, key address, value tcpip:// <nameserverhost>: <nameserverport> is invalid (Errorcode 7213)com.sapportals.wcm.WcmException: com.sapportals.trex.TrexException: Invalid entry in configuration: section nameserver, key address, value tcpip:// <nameserverhost>: <nameserverport> is invalid (Errorcode 7213)com.sapportals.wcm.WcmException: com.sapportals.trex.TrexException: Invalid entry in configuration: section nameserver, key address, value tcpip:// <nameserverhost>: <nameserverport> is invalid (Errorcode 7213)
at com.sapportals.wcm.service.indexmanagement.retrieval.trex.TrexSearchIndexCollection.executeQueryWithSession(TrexSearchIndexCollection.java:550)

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5
  • KMC Content Management

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, KMC , KBA , BC-TRX , TREX , EP-KM-CM , Content Management , Problem

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