SAP Knowledge Base Article - Public

2328647 - Can't change the from email address when sending adhoc email from LMS instance

Symptom

I am using the Send Notifications Tools to trigger adhoc emails to users but I am unable to edit the form email address section:

 

Environment

Successfactors LMS

Learning Management System

Resolution

System Admin -> Configuration -> Global Variables -> Mail Tab -> You will find a configuration as Send Notifications from:
which will be selected as Admin, so either add email address in your admin account (so that the system automatically populates the same email address in from email address section in Send Notifications tool)
or Change it to either Free form (Which will allow you to type the from email address while sending adhoc notifications)
or Select from the list (and provide the comma separated email addresses in the below box from which you can select one as from email address while sending from the tool).

Keywords

Send Notifications Tool

Adhoc email

Form email address Unable to edit from email address , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , How To

Product

SAP SuccessFactors Learning all versions