- SERVER_ERROR_500 "Failed to call the Cloud for Analytics Agent. Please ensure that the Cloud for Analytics Agent is configured correctly. Reason: /deploymentInfo"
error message appears when creating Import Data Connection in SAP Analytics Cloud.
- SAP Analytics Cloud 2016.09 onwards
Reproducing the Issue
- Install HCC and configure SAP Analytics Cloud Agent successfully.
- Testing the Agent results in "200".
- Go to Main > Connection and click on + to add a new Import Data Connection.
- Enter Connection Details and click on Create.
- Error message appears.
- The Hana Cloud Connector has been configured with an S-User which does not have Cloud Connector Administrator role assigned.
- When configuring HCC use an S-User having Cloud Connector Admin role assigned.
- As per the Hana Cloud Connector User Guide:
„...enter the values you obtained when you registered your account on SAP HANA Cloud Platform or add a new Account User with role Cloud Connector Admin from the Members tab in the SAP HANA Cloud cockpit and use the new user and password.”
- In case you don't have SAP Hana Cloud Platform, contact SAP Support and enter the account credentials provided by SAP as per SAP Analytics Cloud User Guide:
"You must have SAP HCP account information in order to install the SAP HANA Cloud Connector.
You can get your SAP HCP system account name, landscape host, and S-User credentials, from your SAP Analytics Cloud administrator, or by opening an incident with SAP under component LOD-ANA-BI and providing your tenant URL and the S-User that will be used for configuration."
- Help resources
- Help portal
- SAP Community ( Questions & Answers / Direct Link to Create Question / Blogs )
- SAP community wiki
- Ideaplace forum ( for enhancement requests & new features )
- Video tutorials
- Videos by topic areas: ( Overview, What's New, Models and Connections, Stories, SAP Digital Boardroom, Planning, Predictive, Collaboration, Administration )
- Training events
- Past event recordings
- New user handbook
- How to connect to on-premise data
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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