SAP Knowledge Base Article - Public

2328435 - SERVER_ERROR_500 /deploymentInfo error message appears in SAP Analytics Cloud when creating Import Data Connection


  • SERVER_ERROR_500 "Failed to call the Cloud for Analytics Agent. Please ensure that the Cloud for Analytics Agent is configured correctly. Reason: /deploymentInfo"
    error message appears when creating Import Data Connection in SAP Analytics Cloud.


  • SAP Analytics Cloud 2016.09 onwards

Reproducing the Issue

  1. Install HCC and configure SAP Analytics Cloud Agent successfully.
  2. Testing the Agent results in "200".
  3. Go to Main > Connection and click on + to add a new Import Data Connection.
  4. Enter Connection Details and click on Create.
  5. Error message appears.


  • The Hana Cloud Connector has been configured with an S-User which does not have Cloud Connector Administrator role assigned.


  • When configuring HCC use an S-User having Cloud Connector Admin role assigned.
  • As per the Hana Cloud Connector User Guide
    „...enter the values you obtained when you registered your account on SAP HANA Cloud Platform or add a new Account User with role Cloud Connector Admin from the Members tab in the SAP HANA Cloud cockpit and use the new user and password.”
  • In case you don't have SAP Hana Cloud Platform, contact SAP Support and enter the account credentials provided by SAP as per SAP Analytics Cloud User Guide:
    "You must have SAP HCP account information in order to install the SAP HANA Cloud Connector.
    You can get your SAP HCP system account name, landscape host, and S-User credentials, from your SAP Analytics Cloud administrator, or by opening an incident with SAP under component LOD-ANA-BI and providing your tenant URL and the S-User that will be used for configuration."

See Also

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Server error 500, deploymentinfo, hcc, cloud connector, connection, bw, unx, universe, C4A, Cloud for Analytics, BOC, cloud, SAP BusinessObjects Cloud, SAP Analytics Cloud , KBA , s-user boc c4a , sap analytics cloud , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , Problem


SAP Analytics Cloud 1.0