SAP Knowledge Base Article - Public

2328118 - Using the Content Reassignment Assistant/Wizard to reassign an item to user(s)

Symptom

  • The Reassignment Wizard action is required after making content level changes to items.
  • There are some changes in the content now and it is required to reassign the item to a large population of users, the Reassignment Wizard must be used.
  • Or else when users try to launch the content, the Null Pointer Exception occurs.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Cause

 ***Important Note: If an item with online content has been assgined to users, and the content objects need to be updated or the online content section needs to be updated ( by adding a new content object, attempting to replace/edit an already added content object is not supported), it is recommended to revise the item or create new item prior to adding or updating the content so that the inherity of the prior content can be retained. Failure to do this can result in un-recoverable issue with Learning history and Data reports***

Resolution

  1. Go to the item to be reassigned.
  2. Go to the Online Content tab
  3. And click the content - attached content tab will open.
  4. Click "OK" over that content window, a save option will appear in the online content tab.

Edit Content Object.jpg


Content Save.jpg

 

  1. After saving, a warning window will pop up staging the reassignment is required, please click yes.

    Content Warning.jpg
  1. The reassignment wizard - either select which users to be reassigned or use the checkbox to reassign all the users in the list.

    Reassignment Wizard.jpg
  2. When removing a Content from the Item a different message will be displayed.

    Reassingment Assistant Removing Content Message.png
  3. And the Reassignment Assistant will reassign the item to all users, thus, not allowing to choose who user to reassign the item to.

    Reassingment Assistant Will Not Allow To Select Users to Reassign The Item When Removing Content.png

Note: Below is possible to find scenarios related to when the users will appear or not in the reassignment assistant/wizard list.

A. Free Floating Item:

Scenario number User Status in Learning Plan (Before Reassignment) Displayed in Wizard for Reassignment Has Latest Content (After Reassignment)
1 STARTED Yes Yes
2 NOT STARTED No Yes
3 COMPLETED FOR CREDIT [Record completion with Item Assigned/Item Not being Assigned] No N/A
4 COMPLETED NOT FOR CREDIT [Record completion with Item Assigned/Item Not being Assigned] Yes Yes

 B. Curricula with Item:

Scenario number User Status in Learning Plan (Before Reassignment) Displayed in Wizard for Reassignment Has Latest Content (After Reassignment)
1 STARTED Yes Yes
2 NOT STARTED No Yes
3 COMPLETED FOR CREDIT No N/A
4 COMPLETED NOT FOR CREDIT Yes Yes

 C. Curricula with Item and Retraining Enabled:

Scenario number User Status in Learning Plan (Before Reassignment) Displayed in Wizard for Reassignment Has Latest Content (After Reassignment)
1 STARTED Yes Yes
2 NOT STARTED No Yes
3 COMPLETED FOR CREDIT - REASSIGNED and STARTED Yes Yes
4 COMPLETED FOR CREDIT - REASSIGNED and NOT STARTED Yes Yes
5 COMPLETED FOR CREDIT - REASSIGNED and COMPLETED Yes Yes
6 COMPLETED FOR CREDIT - REASSIGNED and FAILED Yes Yes
7 COMPLETED NOT FOR CREDIT - and STARTED Yes Yes
8 COMPLETED NOT FOR CREDIT - and NOT STARTED Yes Yes
9 COMPLETED NOT FOR CREDIT - and COMPLETED Yes Yes
10 COMPLETED NOT FOR CREDIT - and FAILED Yes Yes

 The job can be viewed in the Background Jobs tool as the title Reassign Online Components for All Users

See Also

Reassigning Online Learning Items after Modifying Them

Keywords

reassignment, wizard, item, edit, content, modify, update, change, list, user, started, assistant, curricula, free, floating, assignment, , KBA , lmsadminui , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-CNT , Content , How To

Product

SAP SuccessFactors Learning all versions