SAP Knowledge Base Article - Public

2326765 - Roambi Report using BOX source does not download on iOS

Symptom

Roambi Report using BOX source does not download on iOS.

Environment

  • SAP Roambi Cloud

Reproducing the Issue

On iOS specifically, the report never downloads to the device.  The following behavior occurs:

1. While in the Connect screen the user can see “Tap to download”

2. The user taps on the report

3. Status is Idle

4. The report once again says: “Tap to download”

5. The report never gets downloaded

When accessing the same report on an Android or Windows device, the report downloads successfully.

Resolution

Try re-installing the iOS app.  If this still does not help, you can try resetting the iOS keychains prior to a reinstall by following these steps:

You can paste these URLs into the URL bar of Safari. The user will be asked for confirmation before any action is taken.

(Delete everything, including the shared keychain items)
roambi://reset_app?shared_keychain=yes
roambiflow://reset_app?shared_keychain=yes

The recommended workflow is to use these links to clear the keychain first, then delete the app before installing Roambi again. This will ensure that you are starting fresh with a clean keychain.

Keywords

BOX download iOS Roambi cloud , KBA , BI-ROM-CLD-PUB-BI , Roambi Cloud publishing clients – BI, Cognos & SSR , How To

Product

SAP Roambi Cloud all versions