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2326743 - Adaptive Processing Server running with errors after install/ Upgrade

Symptom

  • The AdaptiveProcessingServer is in "Running with Errors" state
  • APS Log:
    Caused by: com.businessobjects.lcm.utilities.LCMException: com.crystaldecisions.sdk.occa.infostore.internal.InfoStoreException: Your license key is invalid or has expired. If you received a temporary license key by purchasing another SAP BusinessObjects product, you must register SAP BusinessObjects BI to receive your permanent license key. (FWB 00016)
    cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
    detail:Your license key is invalid or has expired. If you received a temporary license key by purchasing another SAP BusinessObjects product, you must register SAP BusinessObjects BI to receive your permanent license key. (FWB 00016)
  • Specifically, the Version Management service may also be Running with errors, with the below entry in the glf log files:
    Server   not found or may be dwn (FWM 01003)


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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.x (4.2 / 4.3)
  • Windows
  • Linux/Unix

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

aps, lcm, install, upgrade, FWB 00016, license, running, errors , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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