You are using Compound Employee API (SFAPI) and either continously/intermittently slowness is observed.
This can be via Boomi/PI/HCI/direct API call.
Example of a Compound Employee API Query
SELECT accompanying_dependent, address_information, alternative_cost_distribution, compensation_information, deduction_non_recurring, deduction_recurring, direct_deposit, email_information, emplo
yment_information, global_assignment_information, ItDeclaration, job_information, job_relation, national_id_card, paycompensation_non_recurring, paycompensation_recurring, payment_information, person, person_relati
on, personal_information, phone_information FROM CompoundEmployee WHERE last_modified_on >= to_datetime('2016-05-09T04:15:27Z')
This occurs if the data access method is not optimal in successfactors.
There could be various other reasons for slowness such as:
1. API server's unavailability/lag.
2. Data center wide infrastructure issues.
Please check the optimized data access method in provisioning to improve the performance.
Provisioning -> SFAPI Feature Settings
If you still experience slowness, please reach out to SAP product support team.
KBA , LOD-SF-INT , Integrations , LOD-SF-INT-API , API & Adhoc API Framework , Problem