In a CRM Interaction Center business role, after you have confirmed an account, you observe that the view "Last Interactions" does not show all the latest interactions of the customer, even though they fulfill the criteria in the interaction history profile. This affects view "Last Interactions" in account identification (ICCMP_BT_IRHIST/LastInteractions).
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Account Identification , KBA , crm-ic-sea , crm-ic-inr , CRM-IC-INR , Interaction Record , CRM-IC-SEA , Account Identification , Problem
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