SAP Knowledge Base Article - Preview

2319594 - Why are there missing values in number range for incidents and change documents? - Solution Manager

Symptom

  • You are using ITSM Incident Management in Solution Manager, with the CRM Web UI. You miss some values in number ranges for ITSM.
    For instance, after incident number 8000000001, the system assigns number 8000000010.
  • You work with Change Request Management to control your software distribution. You miss some values in number ranges for ChaRM documents.
    For instance, after document number 8000000001, the system assigns number 8000000010.
  • Missing Sequence in ITSM While Creating Incident.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager all versions

Keywords

Number range, Incident Number, Missing values, Gaps in Numbering, Number-range, Gap, Number, Missing number, Incidents intervals, IDs within number, skip, showing, servic, crmservic, crm_cervic, IT Service Management
, KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , SV-SMG-SUP-IFA , Interface to External Service Desk Application , SV-SMG-SUP-ISV , Service Desk for Software Partner , BC-SRV-NUM , Number Range Management , Problem

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