SAP Knowledge Base Article - Public

2319592 - SAP SuccessFactors - Administration and Implementation Tools




Reproducing the Issue

supportoolicon.jpg Administration & Implementation Tools:  

The below support tools will help you when Administering & Implementing most SuccessFactors modules, but please note - these are 3rd party applications and are not directly supported by SAP.

Service & Support Portals

Please refer to the following SCN page for a list of different resources - click here  SecureIcon.JPG

Performance Troubleshooting Tools



Used to capture Performance information. Product Support would require HTTPWatch logs in order to further investigate UI Performance related issues. For example - a page is taking more than 10 seconds to load. HTTPWatch can be used to capture useful information for Product Support & Development teams to investigate the issue further. Please do note - the acceptable page loading times are generally between 6 and 12 seconds. Any pages loading within this expectation are not considered performance issues.

Download Basic Version Here - redirect_external.png (Free Download)

XML Editor/Validation Tools



Recommended for those new to SuccessFactors XML configuration. This is the best way to learn your way around the XML structure with Grid/Table view capabilities. WmHelp XMLPad’s features included: powerful XML, XSD and DTD editor with color syntax highlighting, line numbers, element range navigation, and context-dependent source assistant wizard; editing the DTD and XML using the tree and properties views, synchronized with the regular editor navigation; editing XML using state of the art Grid View and preview in the built-in browser window; generation the sample of XML from DTD schema and sample of DTD from XML file; preview the DTD schema in graphical Diagram window; on-demand and online validation for DTD schema and XML files against the underlying DTD schemas; XPath expression builder; auto-formatting and auto-parsing for the document.

Download Here - redirect_external.png (Free Download)

Latest DTDs can be downloaded from the SAP HELP Portal

notepad++.JPG Notepad++

Simple text editor - helps to check he validity of a CSV Import file (sometimes file encoding or formatting issues are not seen in either Excel or OpenOffice, and opening the file in a simple Text editor is the only way to see the issue)

Download Here - redirect_external.png (Free Download)


jEdit.JPG jEdit

Great tool to use for editing XML amongst other things. Do note, this does not auto-check DTDs nor does it have any Grid/Table views, but it is generally faster (loading/saving). Use if you are a master of the SF XML

  • Written in Java, so it runs on Mac OS X, OS/2, Unix, VMS and Windows.
  • Built-in macro language; extensible plugin architecture. Hundreds of macros and plugins available.
  • Plugins can be downloaded and installed from within jEdit using the "plugin manager" feature.
  • Auto indent, and syntax highlighting for more than 200 languages.
  • Supports a large number of character encodings including UTF8 and Unicode.
  • Folding for selectively hiding regions of text.
  • Word wrap.
  • Highly configurable and customizable.
  • Every other feature, both basic and advanced, you would expect to find in a text editor. See the Features page for a full list.

Download Here - redirect_external.png (Free Download)


Used to compare Text files. This tool is extremely handy when wanting to compare and identify differences between XML files (or any Text files for that matter). Cloud Product Support will use this tool to compare XML files "side-by-side" to quickly and simple identify differences between files

Download Here - redirect_external.png (Free Download)


 11-07-2016 09-40-02.png

WinMerge is an Open Source differencing and merging tool for Windows. WinMerge can compare both folders and files, presenting differences in a visual text format that is easy to understand and handle.

Download Here - redirect_external.png  (Free Download)

CSV/Import File Editors


MSExcel.JPG Microsoft Excel

Probably the most commonly used/popular tool to manage CSV Import files, but not nessecarily the most user friendly. Due to the auto-formatting that occurs when you open a CSV file directly in MS Excel, special guidelines should be followed when using MS Excel to edit CSV files

Download Here - redirect_external.png (Not a Free Download)


OpenOffice.JPG OpenOffice

Probably the simplest tool to use, as you will be prompted when opening a CSV file, in which format or under which special handling should be considered before opening the file. Probably the simplest tool to use when working with CSV files that contain non-english characters

Download Here - redirect_external.png (Free Download)




XML Editor CSV Editor SAP SuccessFactors Import Files Export Files Reports Software Applications Troubleshooting Implementation , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-CMP , Compensation Management , LOD-SF-PGM , Performance Management, 360 Multi Rater , LOD-SF-WFA , Workforce Analytics & Planning , How To


SAP SuccessFactors HXM Suite all versions