SAP Knowledge Base Article - Public

2318853 - Cancellation reason available for the user when Withdrawing from the Schedule offering - LMS

Symptom

Cancellation reasons added and can be used by the users when withdrawing from the Schedule Offering.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to References > Learning > Cancellation Reason > Add a new Cancellation reason

1.PNG

  1. Also Make sure the Enable Cancellation Reason at the Schedule offering level is set to Yes

2.PNG

 

Global level setting for this is present under System Admin > Registration Settings

3.PNG

Cause

Not Applicable. This KBA is related to an enhancement feature

Resolution

Once we add the Cancellation reason and Enable it at the Schedule Offering level, the user from the user side, when withdrawing from the Schedule offering can select the Cancellation Reason for the SO.

4.PNG

Keywords

Cancellation Reason for user, Schedule Offering , KBA , LOD-SF-LMS , Learning Management System , Product Enhancement

Product

SAP SuccessFactors Learning all versions