SAP Knowledge Base Article - Preview

2318431 - Duplicate Support Incidents in SAP SuccessFactors HXM Suite

Symptom

When a customer creates a duplicate support case in order to request an update on an original case.


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Learning all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Performance & Goals all versions ; SAP SuccessFactors Recruiting all versions ; SAP SuccessFactors Succession & Development all versions ; SAP SuccessFactors Workforce Analytics all versions

Keywords

SF, success factors, duplicated, SLA, Service Level Agreement, Same Incident, Response Time, incident , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-OBD , Onboarding , LOD-SF-PM , Performance Management , LOD-SF-CMP-VAR , Compensation Integration Issues with Variable Pay , LOD-SF-GM , Goal Management , LOD-SF-RMK , Recruiting Marketing , LOD-SF-WFA , Workforce Analytics & Planning , LOD-SF-RPO , Recruiting Posting , How To

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