SAP Knowledge Base Article - Public

2318365 - Survey is not triggered after completing an item - [LMS]

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Required Survey Questionnaire is not triggered when Item is completed.

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Associate a Questionnaire Survey to an Item
  2. Assign the Item to a user
  3. Once the Item is completed, the survey is not sent to the user as expected.

Cause

This can occur if one of the following is not set properly:

  • "Required for Item Completion" at the Survey level is not enabled
  • "Required for Item Completion" at the Item level is not enabled
  • The necessary settings are not enabled for the Completion Status to trigger the survey

Resolution

How to set each of the Options to ensure that the Evaluation Surveys are sent out:

  1. Setting at the Item level:
    1. Logon to Learning Admin
    2. Navigate to Learning->Items
    3. Search and open the Item
    4. Go to "More" under the "Related" tab->Evaluations
    5. Make sure "Required for Item Completion" is enabled along with a value in "Days to Complete".

      1. ItemSetting.jpg

  2. Setting at the Survey level:
    1. Logon to Learning Admin
    2. Navigate to Learning > Questionnaire Surveys
    3. Search and open the Survey > Options tab
    4. Make sure "Required for Item Completion" is enabled along with a value in "Days to Complete".

      1. SurveySettings.jpg

  3. Completion Status setting:
    1. Logon to Learning Admin
    2. Check which Completion Status the Item is using
      1. Navigate to Learning > Items
      2. Search and open the Item
      3. "Online Content" under Related tab > Settings > Modify Settings
      4. Check the "Completion Status" value
    3. Go to References > Learning > Completion Status 

      1. References.jpg

    4. Search for the Completion Status that you observed in point (a) and open it

      1. CompletionStatus.jpg

    5. Make sure all the checkboxes are enabled for the "Surveys Assignments" and if not, please enable all and then choose “Apply Changes”
      1. - Include learning events with this completion status for Item Evaluation: User Satisfaction Surveys Assignments
      2. - Include learning events with this completion status for Follow-up Evaluation: Application of Learning Surveys Assignments

      3. Checkbox.jpg

    6. Assign the course to the users again and see the Survey working properly.

      1. Item & Survey.jpg

Keywords

evaluation, follow-up, satisfaction, assign, questionnaire, survey, item, not, triggered, working, completing, without, sent, notification email , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions