SAP Knowledge Base Article - Preview

2317684 - Problems with Session Handling in WebClient UI on closing or refreshing the browser

Symptom

When a user is logged on the WebClient User Interface and closes the browser, then following symptoms might occur:

  • When opening it again the user gets an error from browser that the page cannot be displayed or gets error 500 pointing to SM21. 
  • The backend user session and the corresponding "Plugin HTTP" sessions in SM04 are not removed properly but still kept for some time.
  • If the user tries to edit the same transaction again, it shows error "Transaction XXX is being processed by user YYY"(CRM_ORDER013) because there are locks in SM12.
  • On Refresh old data are shown instead of a new session.


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Environment

  • SAP S/4HANA
  • SAP Customer Relationship Management 7.0  
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0  
  • SAP enhancement packages for SAP CRM 7.0  
  • SAP enhancement package for SAP CRM 7.0, version for SAP HANA
  • SAP Solution Manager

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Message, IE, Logoff, SM12, SM04, end, browser window, WebUI, error, Internet Explorer, Chrome, Edge , KBA , CA-WUI-UI , User Interface , Problem

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