SAP Knowledge Base Article - Public

2317543 - Failed to upload file to SFTP server due to Hung Ajax request.

Symptom

We get an error when we try to upload files to the SFTP server.

Error: "Failed to upload [file_name] due to a hung Ajax request. Using a different browser should resolve the problem."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Receiving an Error "Failed to upload Final.zip due to a hung Ajax request. Using a different browser should resolve the problem." while uploading files to SFTP server.

hung ajax.GIF

Cause

The upload failed because the server timeout set for file upload is 240000ms (millisecond), and this fileUploadWidgetAjaxTimeout:240000 is for enhanced security so cannot be modified.

Resolution

It is recommended to upload files using Filezilla or other SFTP client, since the web client can handle only smaller file sizes.

If the upload still fails via the SFTP client, then open a Support Incident with the full screenshot of the error page for further investigation.

Keywords

SFTP error, hung, Ajax, request , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions