You transfer a call in CRM and afterwards the wrap-up does not happen.
- SAP Contact Center 7.0
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
internal, external, forward, allocate , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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