SAP Knowledge Base Article - Public

2316902 - When the item is showing as locked out after launching the course from the User's learning Plan - [LMS]

Symptom

If an item has the setting "Lock Item after failure" at the item level "Failure Action" settings with a maximum number of attempts mentioned at "Times user can fail before action", after that attempt the item would be locked in the user's learning plan.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

ItemLock-Setting.jpg

If the item is removed form the Learning Plan and reassigned, it would not have the Object Details and would be "Locked".

Item-LaunchLearningPlan-Locked.jpg

Environment

SAP SuccessFactors Learning

Resolution

This is a different item lock message (KBA 2316896, not in the Learning Plan but in the Content Structure page) and to get this type of issues fixed, please, follow the next steps:

  1. Increase the number of attempts in the Content Object Settings by one value (changing this will not reassign the items to the users and it is okay)
  2. Ask the affected users to launch the course (this will give them one attempt) which would enable the Object Details of the item
  3. Change the number of attempts back to the original as required.

IncreaseAttempts.jpg

NOTE: This is not an issue. Items should not be removed from the User's Learning Plan directly (especially when it has the Lock/Remove action) as the association would still be there in the DB, and forcing it to be removed and re-assigned would cause issues like this, as there are data disassociation leaving some history behind. And when a new assignment is performed, the system would try to associate it from where it had left behind.

You can check the workarounds for all of the scenarios (on this KBA and on 2316896) that could raise because of this.

See Also

  2316896 - Unlock an Item that is showing as locked in the User's learning plan

Keywords

Item Locked, course locked, locked, LMS, Learning, Learning Administration, This item has been locked, validation error , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions