SAP Knowledge Base Article - Public

2316111 - An error was detected: getzipFile(filename,uploadID,addXMLFilesOnly) error occured while retrieving the file from db

Symptom

When trying to import a SCORM content, the import might fail and give the error message:

An error was detected: getzipFile(filename,uploadID,addXMLFilesOnly) error occured while retrieving the file from db.

KBA-contentImport.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

  1. Go to Content
  2. Import Content
  3. Import a content zip file and proceed through the tool

Cause

The issue might be with the "imsmanifest.xml" or "metadata.xml" (please check all xml files in your content folders if the lom value doesnt exist in the "imsmanifest.xml" or "metadata.xml") file present inside the zip file.

Resolution

  1. Zip the content again (not the folder but the contents in it, ie., if you open the zip file it should contain all the files in it and not just a folder which contains the files and folders inside of it, it should have the folder and file structure just like your original content file, please refer that structure). Also, this solution is not for all the contents that you upload to the LMS system but only with the ones with which you are facing the issues and this will not affect the behaviour of the content in any way.

Keywords

SF, Success Factors, LMS, learning, getzipFile(filename,uploadID,addXMLFilesOnly), SCORM import failed, content, retrieve file, lom, imsmanifest.xml , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions