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2315992 - Error during phase PREP_INPUT/INSTANCELIST_PRE "OS user password does not work, please reenter"

Symptom

  • An error occurs during an upgrade using the Software Update Manager (SUM) during phase PREP_INPUT/INSTANCELIST_PRE
  •  The error message is: "OS user password does not work, please reenter"
  • In INSTANCELIST_PRE.LOG you see the error similar to:

    1 ETQ359 RFC Login to: System="<SID>", AsHost="<hostname>" Nr="<instance>", GwHost="<GW Hostname> ", GwService="sapgw<##>"
    2EETQ231 RFC Login failed
    1EETQ399 SYSTEM MANAGER: Initialize instance list has failed.
    1EETQ399 SYSTEM MANAGER: Error during RFC call (put_rfcupg_read_sys_environment) with params '<hostname>', '<SID>', '<Instance>'
    1EETQ399 Last error code set is: RFC login to system <SID> ashost <hostname> nr <Instance> gwhost <GW Hostname> gwservice sapgw<##> failed with code 1 key RFC_COMMUNICATION_FAILURE:
    LOCATION CPIC (TCP/IP) on local host with Unicode
    ERROR partner '<hostname>:<port>' not reached
    TIME Mon May 09 12:16:07 2016
    RELEASE 721
    COMPONENT NI (network interface)
    VERSION 40
    RC -10
    MODULE nixxi.cpp
    LINE 3283
    DETAIL NiPConnect2: <IP Address>:<port>
    SYSTEM CALL connect
    ERRNO 10061
    ERRNO TEXT WSAECONNREFUSED: Connection refused
    COUNTER 26
    1EETQ204 Upgrade phase "INSTANCELIST_PRE" aborted with severe errors ("2016xxxxxxxxx")


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Product

SAP NetWeaver all versions

Keywords

KBA , BC-UPG-PRP , Upgrade Preparation , Problem

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