SAP Knowledge Base Article - Public

2315887 - Email delays for disqualified candidates

Symptom

Candidates are not receiving delayed email notifications.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Resolution

  1. Check if the scheduled job "Candidate status mail delay" is running properly in provisioning - Monitor jobs
  2. If there is an error relating to the job owner, update the value in Admin centre > Manage Recruiting Settings > change the job owner

 

return email address picture.png

 After that, you will see that the scheduled job will be running again as normal.

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions