SAP Knowledge Base Article - Preview

2315845 - CDT Arrival Time field is blank - SAP Contact Center


  • Date fields are blank in several CDT parts, for example, History tab, Contact Details window, Tools-Calls window.
  • In CDT log, there's error "[dispatchEventCDT.jsc] [ERR] getCurrent -> Time delimiter (:) mismatch with time format..."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Contact Center 7.0
  • Microsoft Windows 10


SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0


missing information, machine, agent , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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