SAP Knowledge Base Article - Preview

2314352 - Error 14 - VPN issue with iOS Agentry Clients - SMP 3.0 - SAP Mobile Application (Ex: SAP Work Manager, Inventory Manager and others)


  • When the users are trying to sync the application, the transmit is stopped with Communication Error(14)
  • The users environment uses VPN with 3G/4G Networks to connect to SAP Mobile Platform 3.0 with iOS 9.1 devices



  • SAP Work Manager 6.2.0
  • SAP Mobile Platform 3.0 (SP09 PL01)
  • SAP Mobile Platform SDK 3.0 (SP10 PL01)
    • Agentry Client - Agentry v70.10.0.1
  • Mobile Device and Platform iPAD with iOS 9.1 platform


SAP Mobile Platform 3.0 ; SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.2.0


KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-OTH , Syclo Mobility for other backend , MOB-SYC-IBM , Syclo Mobility for IBM backend , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , Problem

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