SAP Knowledge Base Article - Public

2312363 - LMS: Learning expiration and overdue notifications being sent to admin email configured on APM


Learning administrators are receiving expiration/overdue notifications for learning users unexpectedly


SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Add an email address to a notification automatic process job such as the Learning Expiration APM
  2. Run the APM
  3. Note that the Admin receives learning expiration/overdue notification in addition to the background job status notification


This is expected behavior.


Certain APM jobs sends out 2 emails to the admin email ID when APM timed out, failed or completed with errors:

  • Background job notification triggered to admin giving the status of the APM job
  • A consolidated list of users who received a notification

Note: No notifications will not be triggered to Admin email address if Learning Expiration APM job is Succeeded


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SAP SuccessFactors Learning 1602