A Workforce Analytics instance with "secret question and answer" turned off still asks a default question (e.g. favourite food) to people attempting to reset.
SuccessFactors Workforce Analytics
The secret question and answer is required to securely reset passwords without help from admin. If they are not active, the question is still asked to maintain the ambiguity as to whether the email address entered is valid.
To enable users to reset their own passwords without assistance, raise an incident to request that secret questions be activated.
Otherwise, advise users to ask their administrators to reset passwords for them.
KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem