SAP Knowledge Base Article - Public

2311278 - Workforce Analytics secret question still asked when deactivated

Symptom

A Workforce Analytics instance with "secret question and answer" turned off still asks a default question (e.g. favourite food) to people attempting to reset.

Environment

SuccessFactors Workforce Analytics

Cause

The secret question and answer is required to securely reset passwords without help from admin.  If they are not active, the question is still asked to maintain the ambiguity as to whether the email address entered is valid.

Resolution

To enable users to reset their own passwords without assistance, raise an incident to request that secret questions be activated.

Otherwise, advise users to ask their administrators to reset passwords for them.

Keywords

KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors Workforce Analytics all versions