SAP Knowledge Base Article - Preview

2310817 - Customizing of item determination in service request


  • While Service Request is being used in customer scenario, you need to know about what service product is being used and how it is determined. 
  • The function item determination identifies the service product of the relevant line item for an incident or a problem.
  • The service product can be used to determine, for example, service contracts, service level profiles, billing information, and dates.



  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA 


SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


"Categorization Schema", CRM_SERVICEPROD_BADI, "Multilevel Categorization", "Assign Transaction Types to Catalog Categories", "Map transaction types to catalog categories" , KBA , CRM-BTX-SRQ , Service Request , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , CRM-BTX-SRQ-BF , Basic functions , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.