SAP Knowledge Base Article - Public

2309995 - Different System Issues and Inconsistent Behavior When Using Multiple Browser Tabs

Symptom

Using multiple browser tabs while working in the same ByDesign / Cloud for Customer system might cause inconsistent behavior, error message, log off issues and other problems.

Reproducing the Issue

  1. Open the system "my123456.sapbydesign.com"
  2. Open a new browser tab and paste the URL of the same system
  3. After working for some time this way you notice inconsistent behavior, error messages which do not appear when you work with a single browser tab

Cause

The applications do not support Multitab Browsing, as the parallel session might send different requests to the server which the system cannot handle. This is a browser independent issue and although some browsers might handle Multitab Browsing better, it is still generally not supported.

Resolution

Instead of Multitab Browsing only multiple tabs inside the same session in the system are supported. Example: when you open a specific Sales Order, the system opens a new tab inside the respective ByDesign / Cloud for Customer system and not as a new browser tab. This approach is supported.

Keywords

KBA , SRD-HR-TLM , Time and Labour Management , Product Enhancement

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions