SAP Knowledge Base Article - Public

2308892 - How to use the Item Notification Text

Symptom

After adding instructions to the Item Email Notification text, the Learning Plan or Learning Expiration email notification does not.

item.PNG

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Learning Activities > Items > search for Item > Select Email Notifications tab > Edit Item Email Notification Text
  2. Assign the item to a user
  3. Run the Learning Plan Notification Automatic Process
  4. The notification does not contain the modified text

Cause

Related syntax tags must be added to the APM notification templates in order for them to pick up the description you have entered

Resolution

After applying changes at Item level, then make changes to the Email notification Template ID with the steps below:

  1. Go to System Administration > Manage Email > Email Notification Templates
  2. Enter the Template ID to make changes for an example "ApmStudentLearningPlanNotification" > Click on the Pencil/Edit icon > Go to Messages tab > Click on Launch Editor or 
  3. Chose from the following syntax tags which one(s) should be added (Syntax tags should be vetted per Template as not all are available in every single Template):
    • <CPNT_INSTRUCTIONS/> Item specific instructions
    • <CPNT_INSTRUCTIONS_ADDED/> Item specific instructions for list of item added to users learning plan
    • <CPNT_INSTRUCTIONS_MODIFIED/> Item specific instructions for list of items modified in the users learning plan
    • <CPNT_INSTRUCTIONS_DELETED/> Item specific instructions for list of items deleted from users learning plan.
  4. Click on Save

Ensure to assign the course/item after applying the changes and test further.

Sample ApmTrainingOverdue Template:

<LOOP>

<label key="notification.ApmTrainingOverdue.MessageText1" arg0="<STUD_NAME/>" arg1="<STUD_ID/>"/>

<label key="notification.ApmTrainingOverdue.MessageText2" arg0="<CPNT_TYPE_ID/>" arg1="<CPNT_ID/>" arg2="<REV_NUM/>" arg3="<REV_DATE/>" arg4="<CPNT_TITLE/>" />

<label key="notification.ApmTrainingOverdue.MessageText3" arg0="<QUAL_ID/>" arg1="<QUAL_TITLE/>" arg2="<DUE_DATE/>"/>

<CPNT_INSTRUCTIONS/>

</LOOP>

Note: Assistance with customizing notification templates is outside the scope of Product Support

Keywords

item notification text, notification editor, learning plan notification, expiration notification, overdue notification, APM, automatic processes, , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605