You have a Partially Scheduled item in a ticket and you close the ticket since the work is completed even before the estimated time. However, Resource Scheduler still displays the to be scheduled demands for Completed/Closed Tickets since it was partially scheduled. You expect that the items should not be displayed in Resource Scheduler since the ticket is already closed.
KBA , LOD-CRM-RES , Resource Scheduling , LOD-CRM-SRP , Service Request Processing , How To
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