SAP Knowledge Base Article - Public

2307453 - Work Schedule (Label) and Cost Center(Label) columns don't fetch data in Realms, when BizX language is set to English UK

Symptom

Work Schedule (Label) and Cost Center(Label) columns don't fetch data in Realms, when BizX language is set to English UK

Environment

  • SAP SuccessFactors HCM Suite
  • Advanced Reporting

Reproducing the Issue

  1. Login to the instance
  2. Change the BizX Language to English UK by navigating to Options > Change Language
  3. Home > Analytics > Analytics > Advance Reporting 
  4. Pull Work Schedule (Label) and Cost Center(Label) columns in a REALMS query
  5. The columns won't fetch data for a few employees though they have data configured for these fields 
  6. Change the BizX Language to English US using the steps mentioned above
  7. Home > Analytics > Analytics > Advance Reporting 
  8. Pull Work Schedule (Label) and Cost Center(Label) columns in a REALMS query
  9. The columns fetch data for all the employees

Cause

  • The fields do not have a configuration for en_GB in the data model.
  • The fields do not have translated data for en_GB (English UK).
  • The Reporting system is not in sync with the Localized view (translations).

Resolution

  1. Configure the field with labels for en_GB in the data model.
  2. Use Admin Center > Manage Data to check and enter data for en_GB for the affected records.
  3. If the above are configured properly and the issue persists, please create a support incident with the following details:
    Data Center
    Company ID
    Field configuration in the data model / Manage Business configuration
    Example records which have translation for all languages under concern
    Support Access

Keywords

Realms, Advanced, Reporting, English, UK, US, language, locale, EN-GB, EN-US, en_GB, en_US , KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HXM Suite all versions